Shipping Policy
Company & Brand Details
Clear shipping information begins with clear business information. The details below identify the legal company associated with Adoravia™ and provide our official customer service contact information.
Clear Shipping From Order to Delivery
This policy explains how orders are processed, how much standard shipping costs, where an order may be fulfilled, estimated delivery times, how tracking works, and what to do if a shipment is delayed, lost, damaged, or otherwise does not arrive as expected.
Where Your Order May Be Shipped From
Orders may be fulfilled from our own or partner facilities depending on inventory availability, the product ordered, and the delivery destination.
The fulfillment location used for one order may be different from the location used for another order.
A shipment may originate outside the country where the customer is located.
We do not intentionally describe an order as locally shipped unless that particular shipment is actually dispatched from a local fulfillment facility.
The shipping origin shown in carrier tracking information may therefore vary from order to order.
What to Expect After You Place an Order
Processing time and transit time are separate. Processing occurs before dispatch, while estimated delivery time begins after your order has shipped.
Order Processing & Shipping Fee
After payment is successfully confirmed, the order enters our processing workflow before dispatch.
- Orders are typically processed within 2–4 business days.
- During holidays, promotional events, or unusually high-volume periods, processing may take up to 5 business days.
- Business days generally exclude weekends and applicable public holidays.
- Standard shipping is charged at a flat rate of $5.99 per order.
Estimated Delivery Times
Estimated transit time begins after the order has been dispatched, not on the date the order was placed.
Delivery estimates may be affected by carrier operations, customs processing, weather, local delivery conditions, peak-season volume, and other circumstances affecting normal transit.
| Delivery Region | Estimated Transit Time After Dispatch |
|---|---|
| United States | 10–15 Business Days |
| Canada | 11–16 Business Days |
| United Kingdom | 11–16 Business Days |
| Australia | 11–16 Business Days |
| Other Supported Destinations | 15–20 Business Days |
Fulfillment & Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
A shipment may therefore originate outside the country where the customer is located, and the origin shown in tracking information may vary between orders.
Tracking Your Shipment
Once your order has been dispatched, a shipping confirmation will be sent to the email address associated with your order.
- The shipping confirmation will include available tracking information.
- Tracking activity may take approximately 1–3 business days to appear after a tracking number or shipping label is created.
- A temporary gap between tracking updates does not necessarily mean the shipment has stopped moving.
- If tracking has not updated for an extended period, contact service@adoravia.com with your order number.
Customs, Duties & Import Taxes
International shipments may be reviewed by customs authorities in the destination country.
Unless applicable duties or taxes have already been collected during checkout, the recipient may be responsible for customs duties, import taxes, brokerage charges, or similar government-assessed fees where applicable.
These charges are determined by the relevant destination authorities and are separate from the Adoravia™ standard shipping fee.
Address Changes & Order Cancellations
Orders may begin moving through fulfillment shortly after they are placed. If you need to request a cancellation or shipping-address change, contact us as soon as possible.
- Cancellation or address-change requests should be submitted within 12 hours of placing the order.
- Email service@adoravia.com and include your order number and requested change.
- Requests received before fulfillment progresses will be reviewed as soon as reasonably possible.
- Submitting a request within 12 hours does not guarantee that a change or cancellation can be completed if the order has already progressed through fulfillment.
- Once the order has been dispatched, we may no longer be able to change the delivery address or cancel the shipment.
If cancellation is no longer possible, contact customer service for information about the applicable return process after delivery.
Delayed, Lost, Damaged or Incorrect Orders
If there is a problem with your shipment, contact us rather than assuming that the issue cannot be reviewed. Our customer service team can review the available order and tracking information and help determine the appropriate next step.
Tracking Delay
If tracking has not updated for an extended period, email us with your order number. We will review the available shipment information and help determine the appropriate next step.
Lost in Transit
If available carrier information confirms that a shipment has been lost in transit, contact us. After review, we will provide an appropriate replacement, refund, or other resolution at no additional cost to you.
Damaged or Incorrect Item
If an order arrives damaged or the wrong item is delivered, contact us as soon as reasonably possible. If practical, contacting us within 72 hours and providing clear photos of the product and packaging can help us review the issue more efficiently.
Questions About Your Order or Delivery?
If you need help with order processing, tracking, a delivery delay, a missing shipment, an incorrect item, or another shipping-related concern, contact the Adoravia™ customer service team. Please include your order number and the email address used at checkout whenever possible.