Store prices and transactions are processed in United States Dollars (USD).

If your payment method uses another currency, your bank or payment provider may apply its own exchange rate or conversion fees.

The payment methods actually displayed during checkout are the methods available for your transaction.

Depending on checkout configuration and transaction circumstances, available methods may include PayPal and supported credit or debit cards.

If you need to request a cancellation or shipping-address change, contact us as soon as possible and preferably within 12 hours after placing your order.

A request within 12 hours does not guarantee that the change can still be completed if fulfillment has already progressed.

After a successful order, you should receive the applicable order confirmation through the contact information associated with your checkout.

If you are unsure whether an order was created, contact service@adoravia.com and provide the email address used during checkout.

Orders are generally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, or unusually high-volume periods, processing may take up to 5 business days.

Standard shipping is charged at $5.99 per order.

Estimated transit time begins after the order has been dispatched.

Current estimated delivery windows are:

United States: 10–15 business days
Canada: 11–16 business days
United Kingdom: 11–16 business days
Australia: 11–16 business days
Other supported destinations: 15–20 business days

These are estimates rather than guaranteed arrival dates.

Orders may be fulfilled from our own or partner facilities depending on inventory availability, the product ordered, and the delivery destination.

The business registration address displayed on our website should not automatically be interpreted as the shipping origin for every order.

Available tracking information is provided after your order has been dispatched.

Tracking activity may take approximately 1–3 business days to begin appearing after a shipping label or tracking number is created.

A “Delivered” tracking status does not automatically prevent you from asking us to review a delivery concern.

Contact service@adoravia.com with your order number and available delivery information so the issue can be reviewed.

Eligible return requests may be submitted within 30 calendar days after delivery.

Contact service@adoravia.com before sending the product.

Include your order number, the product involved, your reason for the request, and photos or video when the issue involves damage, defects, missing components, or an incorrect item.

No. Please do not automatically send a return to our business registration address.

Once your return request is approved, customer service will provide the appropriate return warehouse address and instructions.

For eligible change-of-mind or preference returns, the customer is generally responsible for return shipping unless we advise otherwise or applicable law requires a different result.

If the item is damaged, defective, incorrect, incomplete, or materially different from what was ordered, we will provide an appropriate solution without requiring you to pay additional return-shipping costs caused by that issue.

Once an authorized return reaches the designated return facility and is inspected, approved refunds are issued to the original payment method within 5–10 business days after inspection.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the credit appears.

If more than 15 business days have passed since we confirmed your refund approval and you still cannot see the refund, contact customer service.

Yes. If you have a question about a product, product function, general compatibility, checkout, or another store-related matter, contact our customer service team before ordering.

For an existing purchase, include your order number, checkout email address, product name, and a clear description of the issue.

Photos or video may also help when the question involves damage, defects, incorrect products, or missing components.

Our published customer service hours are 24 Hours a Day, 7 Days a Week.

Email: service@adoravia.com

Phone: +86 20 8955 8267

Personal information may be used as reasonably necessary to process orders, provide customer service, support store functionality, prevent fraud, maintain security, and perform other activities described in our Privacy Policy.

Depending on the law that applies to you, privacy rights or choices may be available.

Privacy questions and requests can be sent to service@adoravia.com .

No.

Please do not send full credit or debit card numbers, complete security codes, banking PINs, passwords, or similar sensitive credentials through ordinary customer service channels.