Contact Us
Company & Contact Details
We believe customers should be able to clearly identify the legal business associated with the store and know how to contact us before and after making a purchase. Our official Adoravia™ business and customer service information is provided below.
Clear Support Starts With a Clear Way to Reach Us
Whether you have a question about a product, an existing order, delivery, a return, a refund, or general product use, use the contact methods below to reach the Adoravia™ customer service team.
Choose the Contact Method That Works for You
For faster assistance with an existing purchase, include your order number whenever possible.
Customer Service Phone
Contact us by phone for general product, store, or order-related questions.
+86 20 8955 8267Email Support
Email us with the details of your request. For an existing purchase, include your order number where available.
service@adoravia.comCustomer Service Hours
Our published customer service hours are:
24 Hours a Day · 7 Days a WeekWhat Can We Help You With?
Different questions may require different information. Providing relevant order or product details can help us understand your request more clearly.
Order Questions
Contact us if you need assistance reviewing order details, tracking an existing purchase, or understanding the next step in your order. Please include your order number when available.
Product Assistance
If you have a question about product functions, setup, compatibility, or general use, tell us the product name and describe the question or issue as clearly as possible.
Returns & Refunds
Contact us before sending any product back. Our customer service team will review the request and, when approved, provide the applicable return destination and return instructions.
Please Contact Us First
The correct return destination may depend on the product and fulfillment location. Receiving authorization first helps ensure that a return is sent to the appropriate facility.
Return Authorization
Send your order number, item information, reason for return, and photos or video when relevant to service@adoravia.com. Please wait for return instructions before sending the product.
Damaged or Incorrect Items
If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us with the relevant order details so the issue can be reviewed under our Return & Refund Policy.
Help Us Identify Your Order More Easily
When contacting us about an existing purchase, the following information may help us understand the request more efficiently.
Contact Our Customer Service Team
Complete the form below with the information necessary for us to understand your question. For order-related requests, include your order number whenever available.
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For product questions, order assistance, delivery concerns, returns, refunds, or another store-related matter, use the official contact information below.