Privacy Policy
Company & Brand Details
Privacy information should be connected to a clearly identified business. The details below identify the legal company associated with Adoravia™ and provide our official customer service information.
Clear Information About How Personal Data Is Handled
This Privacy Policy explains what personal information may be collected when you browse our store, place an order, use available account features, contact customer service, or otherwise interact with Adoravia™ and how that information may be used, disclosed, retained, and managed.
How Personal Information May Be Collected and Used
The sections below explain the types of information that may be processed through our store, why information may be used, when it may be disclosed, and the choices that may be available to customers.
Information We May Collect
We may collect personal information reasonably necessary to operate the store, process transactions, provide customer service, support website functionality, and meet applicable business or legal requirements.
Information You Provide
This can include information submitted when placing an order, using account features, subscribing to communications, completing forms, or contacting customer service.
Information Collected Automatically
When you browse or interact with the website, certain technical information may be collected through cookies and similar technologies.
- Name
- Email address
- Telephone number
- Shipping address
- Billing address
- Order and transaction information
- Payment-related transaction information provided or generated through checkout
- Customer service communications
- IP address
- Browser and device information
- Website interaction and usage information
- Cookie and similar technology information where applicable
Sources of Personal Information
Personal information may come from several sources depending on how you interact with the store.
- Directly from you when you provide information through checkout, forms, account features, or customer service communications
- Automatically from your browser, device, cookies, pixels, local storage, and similar technologies
- From Shopify and other service providers supporting ecommerce functionality
- From payment providers in connection with transaction status or payment processing
- From fulfillment, shipping, and delivery partners in connection with an order
- From analytics or advertising services where those tools are actually enabled
How We May Use Personal Information
Personal information may be used where reasonably necessary to provide, maintain, support, and improve the Services.
Payment Information
Payment information should be entered only through the official checkout and payment interfaces displayed during your transaction.
Depending on the payment methods available at checkout, transaction information may be processed through Shopify, PayPal, card-processing services, financial institutions, or other payment providers involved in the transaction.
When Personal Information May Be Disclosed
Personal information may be disclosed to third parties where reasonably necessary to provide services, operate the store, complete transactions, maintain security, or comply with applicable requirements.
Depending on which services are used, these parties may include providers supporting:
- Ecommerce hosting and checkout
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer service
- Fraud prevention and website security
- Analytics and performance measurement
- Advertising or marketing functionality where enabled
- Professional, legal, accounting, or compliance services where appropriate
- Government or regulatory authorities where disclosure is legally required
Cookies & Similar Technologies
Like many online stores, the website may use cookies, pixels, local storage, device identifiers, and similar technologies.
These technologies may support essential store functions, remember preferences, provide analytics, measure performance, or support permitted advertising and marketing activities.
Essential Technologies
Support functions such as carts, checkout, account access, preferences, and site security.
Analytics Technologies
May help us understand website usage, performance, navigation, and areas for improvement.
Marketing Technologies
Where enabled and permitted, may support campaign measurement or more relevant advertising.
Browser settings and available store privacy controls may allow you to manage certain cookies. Disabling technologies needed for store functionality may affect parts of the website.
Analytics, Advertising & Measurement
Depending on which tools are actually enabled on the store, third-party analytics, advertising, or measurement services may be used to understand website activity or marketing performance.
Those services may use cookies, pixels, device identifiers, or similar technologies in accordance with applicable requirements.
Sale, Sharing & Targeted Advertising Choices
Certain U.S. state privacy laws use terms such as “sale,” “sharing,” or “targeted advertising” to describe some advertising-related disclosures or uses of personal information.
These legal definitions can apply even when personal information is not sold in the traditional sense for direct monetary payment.
Where applicable law provides an opt-out right, customers may use available store privacy controls or our Your Privacy Choices page to submit an applicable preference.
Global Privacy Control
Some browsers and browser extensions may transmit Global Privacy Control or another legally recognized privacy preference signal.
Where such a signal is legally recognized, supported by applicable store functionality, and relevant to our privacy configuration, it may be processed as an opt-out preference for the browser or device sending that signal.
U.S. State Privacy Rights
Depending on where you live and the law that applies, you may have certain rights relating to personal information associated with you.
Depending on applicable law, these rights may include:
- Requesting access to certain personal information
- Requesting correction of inaccurate information
- Requesting deletion where applicable
- Requesting a portable copy of certain information where applicable
- Opting out of certain sale, sharing, or targeted-advertising activities where applicable
- Appealing certain privacy-request decisions where applicable law provides that right
Third-Party Websites
Our website may contain links to websites, services, social platforms, or other resources operated independently by third parties.
When you leave the Adoravia™ store, the third party's own privacy practices and terms may apply.
We do not control the independent privacy practices of third-party websites. Review their privacy information before providing personal information directly to them.
Children's Privacy
The online store is not intended to be directed specifically toward children under 13, and we do not knowingly seek personal information directly from children under that age.
If you believe a child has provided personal information through the store inappropriately, contact us so the circumstances can be reviewed and appropriate action can be considered.
Data Security
We use reasonable administrative, technical, and operational measures intended to help protect personal information handled in connection with the Services.
However, no online transmission, storage system, website, or electronic communication method can be guaranteed to be completely secure.
Email Communications & Marketing
Your email address may be used for communications directly connected with a purchase, such as order confirmations, shipping updates, customer service messages, return or refund communications, and other transactional information.
If you separately subscribe to promotional communications, we may also send product, offer, or store information where permitted.
- Optional promotional communications may include an unsubscribe mechanism where required
- Unsubscribing from marketing does not prevent necessary transactional communications
- Marketing preferences may take reasonable processing time to update across relevant systems
Access, Correction, Deletion & Other Requests
Depending on applicable law, you may contact us to ask about personal information associated with your account or order, request correction, request deletion, or exercise another available privacy right.
Submit privacy requests to:
International Processing
Because ecommerce technology, payment providers, fulfillment partners, shipping providers, analytics services, and other service providers may operate in different countries, personal information may be processed outside the country where you live.
Where applicable law requires specific safeguards or transfer arrangements, relevant service-provider arrangements or other appropriate mechanisms may be used.
Data Retention
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.
Retention periods can vary depending on the type of information, the nature of the transaction, applicable service-provider requirements, and legal obligations.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
Changes to This Privacy Policy
This Privacy Policy may be updated when reasonably necessary to reflect changes to the website, store functionality, service providers, business practices, or applicable requirements.
The latest version will be published on this page with an updated revision date where appropriate.
Where applicable law requires separate notice of a material change, notice will be provided in an appropriate manner.
Contact Us About Privacy
If you have a question about this Privacy Policy, personal information associated with an order, or a privacy-related request, use the official contact information below.
Adoravia™
Legal Company Name:
Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd.
Business Address:
Unit 1735, Building 3, No. 15 Yangqiaotou, Baizhang Town, Yuhang District, Hangzhou City, Zhejiang Province
Owner / Legal Representative:
Wang Xiujun
Customer Support Email:
service@adoravia.com
Customer Service Phone:
+86 20 8955 8267
Customer Service Hours:
24 Hours a Day, 7 Days a Week
Brand Relationship:
Adoravia™ is owned by Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd.
Options for Managing Your Personal Information
Depending on the type of information, the store functionality available, and the privacy law that applies to you, different options may be available for managing personal information and advertising-related preferences.
Questions About Your Personal Information?
If you have a question about this Privacy Policy, personal information associated with an order or account, an advertising-related privacy choice, or another privacy request, contact the Adoravia™ customer service team. Please include only the information reasonably necessary for us to understand your request.
