Privacy Policy

Official Business Information

Company & Brand Details

Privacy information should be connected to a clearly identified business. The details below identify the legal company associated with Adoravia™ and provide our official customer service information.

Brand Name
Adoravia™
Legal Company Name
Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd.
Business Address
Unit 1735, Building 3, No. 15 Yangqiaotou, Baizhang Town, Yuhang District, Hangzhou City, Zhejiang Province
Owner / Legal Representative
Wang Xiujun
Customer Service Phone
Customer Support Email
Customer Service Hours
24 Hours a Day, 7 Days a Week
Brand Ownership: Adoravia™ is owned by Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd.
Privacy Contact: Questions or requests relating to this Privacy Policy may be submitted through the customer support information displayed above. Depending on the request, we may need information reasonably necessary to verify identity or identify the relevant account or order.
Adoravia™ Privacy Policy

Clear Information About How Personal Data Is Handled

This Privacy Policy explains what personal information may be collected when you browse our store, place an order, use available account features, contact customer service, or otherwise interact with Adoravia™ and how that information may be used, disclosed, retained, and managed.

Last Updated: September 15, 2026
Order Information Information may be used to process purchases, deliveries, returns, refunds, and customer support.
Website Information Cookies and device information may support store functionality, analytics, and permitted advertising activities.
Payment Handling Payment credentials should be entered only through the checkout or payment interface presented for your transaction.
Privacy Choices Depending on applicable law, customers may have rights relating to their personal information.
Privacy Details

How Personal Information May Be Collected and Used

The sections below explain the types of information that may be processed through our store, why information may be used, when it may be disclosed, and the choices that may be available to customers.

01

Information We May Collect

We may collect personal information reasonably necessary to operate the store, process transactions, provide customer service, support website functionality, and meet applicable business or legal requirements.

Information You Provide

This can include information submitted when placing an order, using account features, subscribing to communications, completing forms, or contacting customer service.

Information Collected Automatically

When you browse or interact with the website, certain technical information may be collected through cookies and similar technologies.

  • Name
  • Email address
  • Telephone number
  • Shipping address
  • Billing address
  • Order and transaction information
  • Payment-related transaction information provided or generated through checkout
  • Customer service communications
  • IP address
  • Browser and device information
  • Website interaction and usage information
  • Cookie and similar technology information where applicable
Payment credentials: Complete card numbers, card security codes, banking PINs, and similar payment credentials should be entered only through the applicable checkout or payment-provider interface. Please do not send complete payment credentials to customer service by email or contact form.
02

Sources of Personal Information

Personal information may come from several sources depending on how you interact with the store.

  • Directly from you when you provide information through checkout, forms, account features, or customer service communications
  • Automatically from your browser, device, cookies, pixels, local storage, and similar technologies
  • From Shopify and other service providers supporting ecommerce functionality
  • From payment providers in connection with transaction status or payment processing
  • From fulfillment, shipping, and delivery partners in connection with an order
  • From analytics or advertising services where those tools are actually enabled
03

How We May Use Personal Information

Personal information may be used where reasonably necessary to provide, maintain, support, and improve the Services.

Orders & Fulfillment Process purchases, manage orders, arrange fulfillment, provide tracking, and handle returns or refunds.
Customer Communication Respond to product questions, service requests, order issues, privacy requests, and support inquiries.
Store Improvement Understand website usage and improve navigation, content, functionality, and customer experience.
Fraud & Security Help identify potentially fraudulent, suspicious, abusive, or unauthorized activity.
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Legal & Operational Needs Maintain appropriate records, respond to legal requirements, and protect customers and the Services.
Marketing Where Permitted Provide promotional communications or advertising-related functionality where enabled and permitted.
04

Payment Information

Payment information should be entered only through the official checkout and payment interfaces displayed during your transaction.

Depending on the payment methods available at checkout, transaction information may be processed through Shopify, PayPal, card-processing services, financial institutions, or other payment providers involved in the transaction.

Customer service does not need: your complete card number, complete card security code, banking PIN, payment-account password, or similar sensitive credentials to identify or assist with an order.
Payment methods can vary according to checkout configuration and transaction circumstances. A payment provider should not be treated as active or available merely because it is mentioned generally in this Privacy Policy.
05

When Personal Information May Be Disclosed

Personal information may be disclosed to third parties where reasonably necessary to provide services, operate the store, complete transactions, maintain security, or comply with applicable requirements.

Depending on which services are used, these parties may include providers supporting:

  • Ecommerce hosting and checkout
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Customer service
  • Fraud prevention and website security
  • Analytics and performance measurement
  • Advertising or marketing functionality where enabled
  • Professional, legal, accounting, or compliance services where appropriate
  • Government or regulatory authorities where disclosure is legally required
Third-party roles: Depending on the service and applicable law, a third party may process information as a service provider, processor, independent business, controller, or in another legally recognized role. The provider's own terms and privacy practices may also apply where appropriate.
06

Cookies & Similar Technologies

Like many online stores, the website may use cookies, pixels, local storage, device identifiers, and similar technologies.

These technologies may support essential store functions, remember preferences, provide analytics, measure performance, or support permitted advertising and marketing activities.

Our store uses Shopify ecommerce technology. Cookies and related technologies associated with Shopify functionality may be subject to Shopify's applicable privacy and cookie practices.

Browser settings and available store privacy controls may allow you to manage certain cookies. Disabling technologies needed for store functionality may affect parts of the website.

07

Analytics, Advertising & Measurement

Depending on which tools are actually enabled on the store, third-party analytics, advertising, or measurement services may be used to understand website activity or marketing performance.

Those services may use cookies, pixels, device identifiers, or similar technologies in accordance with applicable requirements.

Active tools may change: The specific analytics or advertising technologies used by the store may change as our website configuration changes. We do not intend to represent a particular provider as active unless that provider is actually enabled.
08

Sale, Sharing & Targeted Advertising Choices

Certain U.S. state privacy laws use terms such as “sale,” “sharing,” or “targeted advertising” to describe some advertising-related disclosures or uses of personal information.

These legal definitions can apply even when personal information is not sold in the traditional sense for direct monetary payment.

Where applicable law provides an opt-out right, customers may use available store privacy controls or our Your Privacy Choices page to submit an applicable preference.

Browser and device choices: A privacy preference recorded through a browser may apply to that particular browser or device. A separate request may be needed for another browser, device, or identifiable customer account, depending on applicable law and store functionality.
09

Global Privacy Control

Some browsers and browser extensions may transmit Global Privacy Control or another legally recognized privacy preference signal.

Where such a signal is legally recognized, supported by applicable store functionality, and relevant to our privacy configuration, it may be processed as an opt-out preference for the browser or device sending that signal.

Browser-based signals generally apply to the browser or device from which they are sent and may not automatically identify every customer account associated with the individual.
10

U.S. State Privacy Rights

Depending on where you live and the law that applies, you may have certain rights relating to personal information associated with you.

Depending on applicable law, these rights may include:

  • Requesting access to certain personal information
  • Requesting correction of inaccurate information
  • Requesting deletion where applicable
  • Requesting a portable copy of certain information where applicable
  • Opting out of certain sale, sharing, or targeted-advertising activities where applicable
  • Appealing certain privacy-request decisions where applicable law provides that right
Privacy request email: service@adoravia.com
Privacy rights differ by jurisdiction and may be subject to legal exceptions, verification requirements, and other applicable conditions.
11

Third-Party Websites

Our website may contain links to websites, services, social platforms, or other resources operated independently by third parties.

When you leave the Adoravia™ store, the third party's own privacy practices and terms may apply.

We do not control the independent privacy practices of third-party websites. Review their privacy information before providing personal information directly to them.

12

Children's Privacy

The online store is not intended to be directed specifically toward children under 13, and we do not knowingly seek personal information directly from children under that age.

If you believe a child has provided personal information through the store inappropriately, contact us so the circumstances can be reviewed and appropriate action can be considered.

13

Data Security

We use reasonable administrative, technical, and operational measures intended to help protect personal information handled in connection with the Services.

However, no online transmission, storage system, website, or electronic communication method can be guaranteed to be completely secure.

If a security incident involving personal information occurs, the circumstances will be evaluated and notifications or other actions will be taken where required by applicable law.
14

Email Communications & Marketing

Your email address may be used for communications directly connected with a purchase, such as order confirmations, shipping updates, customer service messages, return or refund communications, and other transactional information.

If you separately subscribe to promotional communications, we may also send product, offer, or store information where permitted.

  • Optional promotional communications may include an unsubscribe mechanism where required
  • Unsubscribing from marketing does not prevent necessary transactional communications
  • Marketing preferences may take reasonable processing time to update across relevant systems
15

Access, Correction, Deletion & Other Requests

Depending on applicable law, you may contact us to ask about personal information associated with your account or order, request correction, request deletion, or exercise another available privacy right.

Submit privacy requests to:

Identity verification: We may need to verify information reasonably necessary to confirm identity, account ownership, or authority to make a request before completing certain privacy requests. This helps reduce unauthorized access to personal information.
16

International Processing

Because ecommerce technology, payment providers, fulfillment partners, shipping providers, analytics services, and other service providers may operate in different countries, personal information may be processed outside the country where you live.

Where applicable law requires specific safeguards or transfer arrangements, relevant service-provider arrangements or other appropriate mechanisms may be used.

17

Data Retention

Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, tax, fraud-prevention, dispute-resolution, or legal purposes.

Retention periods can vary depending on the type of information, the nature of the transaction, applicable service-provider requirements, and legal obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

18

Changes to This Privacy Policy

This Privacy Policy may be updated when reasonably necessary to reflect changes to the website, store functionality, service providers, business practices, or applicable requirements.

The latest version will be published on this page with an updated revision date where appropriate.

Where applicable law requires separate notice of a material change, notice will be provided in an appropriate manner.

19

Contact Us About Privacy

If you have a question about this Privacy Policy, personal information associated with an order, or a privacy-related request, use the official contact information below.

Brand:
Adoravia™

Legal Company Name:
Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd.

Business Address:
Unit 1735, Building 3, No. 15 Yangqiaotou, Baizhang Town, Yuhang District, Hangzhou City, Zhejiang Province

Owner / Legal Representative:
Wang Xiujun

Customer Support Email:
service@adoravia.com

Customer Service Phone:
+86 20 8955 8267

Customer Service Hours:
24 Hours a Day, 7 Days a Week

Brand Relationship:
Adoravia™ is owned by Hangzhou Zhengyi Tonghuan Network Technology Co., Ltd.
Your Privacy Choices

Options for Managing Your Personal Information

Depending on the type of information, the store functionality available, and the privacy law that applies to you, different options may be available for managing personal information and advertising-related preferences.

Account & Order Information Contact customer service if identifiable account or order information needs to be corrected or if you wish to submit another applicable request.
Marketing Preferences Use available unsubscribe controls to stop optional promotional email communications where provided.
Sale / Sharing Choices Where applicable, use available store privacy controls or the Your Privacy Choices page to manage certain advertising-related preferences.
Important: Exercising an advertising-related privacy choice does not necessarily prevent information from being used where reasonably necessary to process an order, provide customer support, maintain website security, prevent fraud, comply with legal requirements, or perform another permitted essential function.
Privacy Support

Questions About Your Personal Information?

If you have a question about this Privacy Policy, personal information associated with an order or account, an advertising-related privacy choice, or another privacy request, contact the Adoravia™ customer service team. Please include only the information reasonably necessary for us to understand your request.