Payment Options
Company & Brand Details
Clear payment information begins with clear business information. The details below identify the legal company associated with Adoravia™ and provide our official customer service contact information.
Clear Payment Information Before You Place Your Order
This page explains how payment options are presented during checkout, how PayPal and supported cards may be used where available, which currency our store uses, and what to do if you experience a payment-related issue.
Use the Options Displayed at Checkout
Payment availability can vary according to checkout configuration, payment-provider requirements, customer location, and other transaction-related factors. The payment methods displayed during checkout are the methods available for that transaction.
Paying With PayPal
Where PayPal appears as an available payment method, selecting it will continue the transaction through PayPal's payment environment.
Depending on PayPal's available options for your transaction, you may be able to sign in to an existing PayPal account or use another eligible payment option offered by PayPal.
- Select PayPal only when it appears as an available checkout option.
- Continue to the PayPal payment interface.
- Follow the payment options made available by PayPal for your transaction.
- Review your payment and order total before confirming the purchase.
Paying With a Credit or Debit Card
Where card payment is available, supported credit and debit card options will be displayed directly during checkout.
The exact card brands shown may vary according to the checkout configuration, payment provider, customer location, and transaction.
- Use only a card option displayed during checkout.
- Enter the requested card and billing details through the checkout interface.
- Review the final order total before payment.
- Your bank or card issuer may require additional verification before approval.
How PayPal Checkout Works When Available
If PayPal is shown during checkout and you select it, your payment is completed through the PayPal payment flow.
Keep Sensitive Payment Information Inside Checkout
Payment details should be entered only through the official checkout and the payment interfaces presented for your order. Customer service does not need your complete card credentials to help with an order-related question.
Do Not Send Complete Card Credentials to Customer Service
If you contact us about a payment or order, we may ask for information such as your order number, customer name, email address, or general transaction details. We do not need your full card number, banking PIN, or complete card security code.
Important Information Before You Pay
Store Currency
Prices and store transactions are processed in United States Dollars (USD). If your payment method uses another currency, your bank or payment provider may apply its own exchange rate or currency-conversion charges.
Billing Information
Enter billing information accurately and, where applicable, ensure that the information matches the details associated with your selected payment method. Incorrect information may result in additional verification or payment authorization failure.
What If Your Payment Does Not Go Through?
Payment approval is determined through the selected payment provider, card issuer, or financial institution. A declined transaction can occur for several reasons.
Payment Declined
Check that the card and billing information entered at checkout is accurate. Your card issuer may also be able to explain why authorization was declined.
Additional Verification
Some payment providers or banks may request additional verification before approving an online transaction.
Unsure Whether an Order Was Created
If you are unsure whether your payment resulted in an order, contact us with the email address used during checkout and any available order or transaction information.
Refund Rules Follow Our Return & Refund Policy
Approved Refunds Are Returned Through the Applicable Payment Route
When a refund is approved under our Return & Refund Policy, it is issued back to the original payment method used for the purchase unless another method is required by applicable circumstances or law.
The eligibility conditions, return process, refund processing timeline, and other refund rules are governed by our current Return & Refund Policy.
Share Only the Information Necessary to Identify Your Order
For payment-related customer service, provide information such as your order number, name, checkout email address, and a description of the issue. Do not send complete financial credentials through ordinary customer service channels.
Need Help With a Payment or Order?
If you have a question about a payment, are unsure whether an order was created, notice an unexpected payment issue, or need help identifying a transaction associated with an Adoravia™ purchase, contact our customer service team. Please include your order number when available.